SHIPPING & RETURNS
HOW DO YOU SHIP PRODUCT?
Beeline Creative ships via USPS First Class, USPS Priority Mail and UPS depending on the products ordered and your location. We will provide tracking information that will be sent to your email. If you have not received tracking within 24 hours, please check your Junk Mail folder or reach out to us via our contact page for assistance. Estimated transit times within the United States are between 1-3 business days, however we have seen increasing delays during COVID-19.
DO YOU SHIP INTERNATIONALLY?
At this time, we only ship direct from our site within the U.S. (including Hawaii and Alaska). We will be partnering with retailers soon to bring Geeki Tikis® products to fans internationally. Please make sure you subscribe to our newsletter to be the first to know when and where we are expanding.
HOW SOON WILL MY ORDER SHIP?
Beeline Creative is a small business and normally requires an average of 3-5 business days for an order to leave our warehouse. We ship orders Monday-Friday, during business hours only, and we do not operate on major holidays. Please note that orders placed during a sale or promotion may take longer to process.
For the safety of our team and to comply with the current COVID-19 restrictions, shipping times are fairly longer. Mahalo for your patience!
HOW DO I TRACK MY ORDER AFTER IT SHIPS?
You will receive a shipping confirmation email, along with tracking information once your order has been shipped from our warehouse. If you have not received within 24 hours, please check your Junk Mail folder or reach out to us via our contact page for assistance.
MY TRACKING SAYS "DELIVERED" BUT I HAVEN'T RECEIVED IT.
If a package is marked as "Delivered", and you haven't received it please call or visit your local carrier (Post Office or UPS) and inquire with the tracking number. If it's been marked as "Delivered", Beeline Creative is not responsible for sending a replacement.
HOW DO YOU FULFILL PRE-ORDERS?
All Pre-Orders will include an Estimated Ship Date on the listing page. In the event that your Pre-Order is delayed we will send out an email notification updating you of the status of your Pre-Order. PLEASE NOTE: There are no order cancellations allowed on Pre-Orders and all Sales are Final. You will receive a shipping confirmation email, along with tracking information once your Pre-Order has been shipped from our warehouse. If you have not received within 24 hours, please check your Junk Mail folder or reach out to us via our contact page for assistance.
If you ordered an in-stock item alongside a Pre-Order item, we will hold your in-stock items until the Pre-Order item(s) are in-stock, shipping all orders in full.
CAN I CANCEL MY ORDER?
All sales are final and we do not accept cancellation requests on in-stock or pre-ordered items.
All Sales are Final. GeekiTikis.com has a no return or exchange policy with the exception of the special circumstances below:
• Seller Error: If we made a mistake, such as sending the wrong item, please contact us within 3 days of receiving your order and we will begin processing your return and replacement at no additional cost to you. All returns must include all original packaging in original condition and shipped back with the returned product. Images of incorrect product may be required.
• Defective Items: If you receive an item with a manufacturer's defect, please contact us within 3 days of receiving your order to arrange for a replacement. All returns must include all original packaging in original condition and shipped back with the returned product. Images are required and all replacements are subject to our customer service discretion.
• Shipping Damage: If your purchase arrived damaged, please contact us within 3 days of receiving your order. Since many of the items we manufacture are fragile, we take great care in packing them safely and securely. All of our ceramic mugs are packaged in either a closed box with Styrofoam or an open window box with Styrofoam and a cardboard insert to protect the mug during transit. Damage resulting from shipping is very rare.
We cannot guarantee that we will have replacements for sold out or older archived items as inventory is not always available. If this is the case, we will provide a monetary refund.
PLEASE NOTE: Each one of our Geeki Tikis® mugs/tumblers are hand-painted and unique. Your Geeki Tikis® mug/tumbler may vary in style, color, shape and decoration from images shown on package or in advertising. A minor packaging flaw that does not affect the product is not considered a defect.
Beeline Creative is not responsible for the costs associated with re-shipping items returned to us - customer not being home, no longer being a resident, not picking up held shipment, etc. For any items that are returned to our offices via USPS or UPS, the customer will be responsible for re-shipping the goods – please be sure you are using the correct mailing address or contact us via our contact page to update the one currently on file.